[Freeswitch-users] mod_callcenter features

[rajkumar]

Hi,

I am developing an application with mod_callcenter. I need to know the
following about mod_callcenter.

* Is it possible to add/update/delete the queue configurations dynamically
without using static xml configurations.
* How can I control the call flow (for playback message and recording)
before and after bridging the call.

Thanks in advance

regards
rajkumar k

[Rob Hutton]

Some of the API commands are on in the Wiki under the heading API:

http://wiki.freeswitch.org/wiki/Mod_callcenter

Everything starts with callcenter_config, so you can feel your way around the command line and everything is fairly self explanatory.

What do you mean control the call flow? Can you give an example of what you are trying to accomplish?
--
Thanks,
Rob

Post by rajkumar
Hi,
I am developing an application with mod_callcenter. I need to know the
following about mod_callcenter.
* Is it possible to add/update/delete the queue configurations dynamically
without using static xml configurations.
* How can I control the call flow (for playback message and recording)
before and after bridging the call.
Thanks in advance
regards
rajkumar k

[Rob Hutton]

1. Try something like:

reloadxml
callcenter_config queue load|reload queue_name

2. I don't believe so. Hit Moc on the IRC channel. I am trying, also...
--
Thanks,
Rob

Hi,
1. In mod_callcenter, there is no command like "callcenter_config queue add"
for adding queues dynamically. We need to configure it in
callcenter.conf.xml file and run "callcenter_config queue reload <queue
name>". So is there any other ways to add queues.
2. The mod_callcenter automatically bridges the call once it identifies the
available agent. But the requirement is to identify the available agent and
leave the bridge control to our dial plan. There we need to other operations
(like announcing caller name to agent) instead of bridging the call.
regards
rajkumar k

Post by Rob Hutton
http://wiki.freeswitch.org/wiki/Mod_callcenter
Everything starts with callcenter_config, so you can feel your way around
the command line and everything is fairly self explanatory.
What do you mean control the call flow? Can you give an example of what
you are trying to accomplish?
--
Thanks,
Rob

Post by rajkumar
Hi,
I am developing an application with mod_callcenter. I need to know the
following about mod_callcenter.
* Is it possible to add/update/delete the queue configurations

dynamically

Post by rajkumar
without using static xml configurations.
* How can I control the call flow (for playback message and recording)
before and after bridging the call.
Thanks in advance
regards
rajkumar k

[Mark Crane]

1. In mod_callcenter, there is no command like "callcenter_config queue add"

This would be a great feature to have ability to add and delete new call center queues.

Mark J Crane


--- On Fri, 12/31/10, Rob Hutton <justlikeef at gmail.com> wrote:

From: Rob Hutton <justlikeef at gmail.com>
Subject: Re: [Freeswitch-users] mod_callcenter features
To: "Rajkumar K" <rajkumar.kmry at gmail.com>
Cc: freeswitch-users at lists.freeswitch.org
Date: Friday, December 31, 2010, 12:19 AM

1. Try something like:

reloadxml
callcenter_config queue load|reload queue_name

2. I don't believe so.? Hit Moc on the IRC channel.? I am trying, also...
--
Thanks,
Rob

Hi,
1. In mod_callcenter, there is no command like "callcenter_config queue add"
for adding queues dynamically. We need to configure it in
callcenter.conf.xml file and run "callcenter_config queue reload <queue
name>". So is there any other ways to add queues.
2. The mod_callcenter automatically bridges the call once it identifies the
available agent. But the requirement is to identify the available agent and
leave the bridge control to our dial plan. There we need to other operations
(like announcing caller name to agent) instead of? bridging the call.
regards
rajkumar k

Post by Rob Hutton
http://wiki.freeswitch.org/wiki/Mod_callcenter
Everything starts with callcenter_config, so you can feel your way around
the command line and everything is fairly self explanatory.
What do you mean control the call flow?? Can you give an example of what
you are trying to accomplish?
--
Thanks,
Rob

Hi,
???I am developing an application with mod_callcenter. I need to know the
following about mod_callcenter.
???* Is it possible to add/update/delete the queue configurations

dynamically

without using static xml configurations.
???* How can I control the call flow (for playback message and recording)
before and after bridging the call.
Thanks in advance
regards
rajkumar k

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